ABSTRACT
Orientation: Globally, the repercussions of the coronavirus disease 2019 (COVID-19) pandemic infiltrated many areas within societies. Like all other institutions, higher education institutions (HEIs) had to migrate to online and blended activities, and work-from-home (WFH) became characteristic of the ‘new normal'. Research purpose: The main purpose of the study was to determine the perspectives on work engagement and WFH among employees of an HEI in South Africa during the global COVID-19 pandemic. Motivation for the study: There is limited published research reporting on WFH and work engagement in HEIs. Research approach/design and method: The study employed a quantitative-based cross-sectional design. The target population of this study included all employees an HEI in South Africa who worked from home during the COVID-19 lockdown. A web-based survey was used to collect the data. In total, 399 respondents participated in the research. Main results: The results of the study revealed that the employees were to a great extent engaged in their work because of the organisational support received from the institution. It was also evident that some employees experienced difficulties with establishing a work routine, a lack of sufficient equipment and resources to function at home, work–home interference, increased workload and working hours, isolation and work–life balance issues. Practical/managerial implications: The results of the study are important to inform business decisions regarding the WFH model as an alternative working arrangement to be considered in HEIs. Contribution/value-add: This study contributes to the body of knowledge regarding work engagement and WFH in HEIs in the context of the global COVID-19 pandemic.